Synology Partner Logo

IT Support

Get Support now and we’re ready to serve
Resolve your IT request from onsite & offsite distance

Understand Helping Support

Onsite & Remote IT Support

Remote IT Support provide complimentary instant remote support for client anytime anywhere during this pandemic period. Free of charge for remote support, as our professional support team will guide or solve the issue that you’re facing. 

Onsite support is a service carried out for a particular reason or in a special situation which require immediate IT support or ICT solution to a specific or urgent matters which cannot be solved via remote support.

Common IT Issues

Explore your IT problems below & resolve your hiccups

Email Errors

Microsoft outlook Setup, spam email and send receive errors

  • Outlook cannot connect to the Internet.

  • Some POP and IMAP email accounts use outgoing mail (SMTP) servers that require authentication.

  • The ISP or network firewall is blocking the connection to your email service outgoing mail (SMTP) server.

  • Your network needs a proxy server to connect to the mail server.
  • Outgoing mail server (SMTP server) setting error.

  • Unable to connect to the server due to network reasons
  • The most common reason for not receiving emails is disk quota issues. When you create an email account with us, you will get a certain amount of space (disk space) on the server to store your web files and emails. With an IMAP account, more storage is stored on the server, so your account needs more space. When the mailbox is full, you can still send emails, but all emails sent to you will be returned to the customer.
  • The sudden influx of unsendable mail indicates that your email account has been compromised.
  • As the Outlook add-in becomes unreliable, it sometimes causes the program to run incorrectly. Outlook archives inbox messages to reduce the size of the mailbox. However, the size of the mailbox keeps increasing as the number of items continues; therefore, efforts to provide smooth access to the mailbox ultimately result in the “Microsoft Outlook is not responding when sending emails” error. In addition, any advanced security settings in any antivirus program will prevent Outlook from running properly. There are other reasons for this error. This error often occurs if the Outlook program hangs/freezes while sending mail.

Printer Configuration

Problems in scanning and printing via USB or network connection

  • If there is a title page but nothing else
  • The hardware is the first aspect to check. Make sure that the printer is plugged in and turned on. The printer hardware includes the printer, the cable that connects the printer to the computer, and the ports into which each end of the cable is inserted. The general method is to check from the printer to the computer.
  • This type of problem is more common when a remote print request is issued from a print client to a print server.
  • The printer must be enabled and accepting requests before it can generate output. If the LP print service does not accept the request for the printer, it will reject the submitted print request. Usually in this case, the user will receive a warning message after submitting the print request.
  • The printer and print service software are not configured correctly, the printer may print, but the output provided may not be what you expect.
  • When the baud setting of the computer does not match the baud setting of the printer, you usually get some output, but the output looks different from the file submitted for printing. Random characters will be displayed, with an unusual mix of special characters and extra space. The default setting for the LP print service is 9600 baud.
  • If the file contains tabs, but the printer does not expect the tabs, the printed output may contain the entire contents of the file, but the text may be squeezed to the right. In addition, if the printer’s tabs are not set correctly, the text may not have a left margin, are all squeezed together, concentrated in a certain part of the page, or set to the wrong double spacing
  • The user may enter a print request and receive notification that the client system has accepted the request, and then receive an email that the print server rejects the request.

  •  The print client may want to accept the request, but the print server rejects the request.

  • The definition of the printer in the print client does not match the definition of the printer in the print server. Specifically, the definitions of print job components such as filters, character sets, print wheels, or formats are different in the client and server systems.

Computer Troubleshoot (Hardware)

Identify system slow errors

  • Connection and connector failures refer to failures caused by poor connection or poor contact of the connectors.
  • The faults caused by jumpers and settings refer to the malfunction of the equipment due to the adjustment of the jumper switch of the equipment, which changes the working parameters of the equipment, so that the equipment cannot work normally.
  • Hardware compatibility failures refer to failures due to the inability of more than two components in the computer to work together.
  • Faults caused by power supply refer to faults caused by insufficient power supply voltage or low power supply or no power supply. This fault usually causes failures such as failure to turn on and continuous restart of the computer.
  • The faults caused by the components refer to the malfunctioning or inoperable faults caused by the quality of the components or external electromagnetic wave interference. Repairing such faults usually requires replacing the faulty components. Or eliminate electromagnetic interference.
  • Component and chip failure refers to failures caused by damage to components and chips in the motherboard and other components of the computer

Computer Troubleshoot (Software)

Identify app software, and internet browser errors

  • Software compatibility failure refers to failures caused by incompatibility between application software and operating system.
  • System configuration failure refers to the failure caused by modifying the system setting options in the operating system.
  • Virus failure refers to the failure of system files or applications in the computer that are infected with viruses and cause damage and cannot operate normally.
  • Operational failure refers to the failure of the computer program or the computer cannot be started due to improper operations such as accidental deletion of files or illegal shutdown.
  • Application failure refers to failures caused by application damage or application file loss.

Network Troubleshoot

Identify network infrastructures

Connection and connector failures in network troubleshooting refer to physical problems with the cables, connectors, or network interfaces that can lead to network connectivity issues or outages.
IP conflict in network troubleshooting refers to a situation where two or more devices on a network have been assigned the same IP address, causing communication issues.
DNS error in network troubleshooting occurs when a device is unable to resolve a domain name to an IP address, which can prevent the device from accessing websites or other network resources.
This problem can be caused by a variety of factors, including permissions issues, network configuration problems, or file sharing settings.
“Router/Wi-Fi error” in network troubleshooting refers to issues with the wireless network connectivity or the router’s functionality itself.
“Firewall blocked” in network troubleshooting refers to a security measure where a firewall is blocking certain network traffic or applications from accessing the network or the internet.

Most Common Issue

Issue always occur in office

One of the most common software errors that occur in an office environment is compatibility issues, where certain software programs are not compatible with the operating system or hardware being used.
One of the most common issues that occur in an office environment is the inability to connect to a network, which can be caused by problems with network settings, incorrect login credentials, or network interference.
Virus attack, which can result in data loss, system crashes, and a compromised network. These attacks can be caused by employees inadvertently downloading malicious software, visiting infected websites, or opening suspicious email attachments.
This is caused by a variety of factors such as insufficient memory, low disk space, outdated hardware, or too many running programs.
This is caused by a variety of factors such as corrupted system files, malware infections, or hardware failures.
This is caused by a critical system error that causes the computer to shut down or restart unexpectedly. This issue can be caused by a variety of factors such as hardware failure, software bugs, or driver conflicts

IT Support Facts

IT issues can be solved in 30 minutes
0 %
Time saving without travel to site
0 %
Issues can be settled in one call
0 %

Statistic extracted from various sources

In Times of Need

We offer rapid response to support you, providing effective one-off solution to solve the issues you are facing


Urgent issues that require immediate response in a short period of time


Problems such as hard drive, ram errors and high CPU temperature can affect your work performance


Lack of technical specialist to face and solve unpredictable or complex issues


Seek for a one-off special projects and consultation to strengthen or build up your IT Infrastructure

Steps to raise up an issue


Fill in your problem details via email to [email protected] or whatsapp us at 012-3555164.


Following our experts will review your issue and contact you to schedule based on your preferred time for a remote support session


Get connected with TeamViewer or UltraViewer application with ID and password to allow us take control over of your screen.

Advantages Remote Support


Using advanced remote technology software, problems can be solved efficiently and securely


Enjoy professional, efficient and satisfactory service without worrying
to reach our support team for free


Authorize our team engineer through the remote assistance software and instantly “attend” to the user problem

Need Assistance?

We are ready to provide the ad hoc services you need


We will help you to resolve all kinds of system issues and perform device diagnosis


We offer both Per trip support and Remote support to help troubleshot system issues


We offer on-site support to help setup IT infrastructure and configurations that you need


We assist clients to check on their warranty status for printers, laptops, desktops and other IT products


Keep your technical support efficient and effective


Get rid of a tie-off or a contract


Get help only when you need it


Keep your tech support low cost

Get More Support

Professional Advice

To provide best upgrade solutions in hardware or software

Software Installation

Third party software license enquiry, update and installation

Warranty Checking

Check on computer hardware status and warranty extension